Return policy

Refund and Return Policy
Guangzhou Hongfan Trading Co., Ltd.

Thank you for shopping with us. Please read our return and refund terms carefully before placing an order.

1. Eligibility for Return
You may apply for return within 7 calendar days after you receive the goods.
Items must be unused, undamaged, in original packaging and resalable condition. Customized products are NOT eligible for return unless there are quality issues caused by us.

2. Non-returnable Cases
• Goods damaged due to improper use, installation or man-made damage after delivery;
• Normal wear and tear of the product;
• Items returned without prior communication and confirmation with our customer service;
• Orders where the package is seized or destroyed by destination customs.

3. Return Shipping Cost
Buyer shall bear the return shipping cost for returns due to buyer’s personal reasons (changed mind, wrong size, wrong order, etc.).
We will bear the return shipping cost only if the product has quality defects, wrong item shipped or item damaged before shipment confirmed by us.

4. Refund Process
Step 1: Contact our customer service via WhatsApp +8617753074143 to submit return application and provide photos/videos of the product.
Step 2: After we approve your return request, send the item back to the designated return address.
Step 3: We will inspect the returned goods after receiving the parcel. Once inspection is passed, we will process your refund within 5–10 business days.
Refund will be issued to your original payment account. The bank/third-party payment processing time may vary.

5. Partial Refund
Partial refund may be agreed in special cases without returning goods, subject to our confirmation.

6. Shipping Fee for Original Order
Original shipping cost is non-refundable unless the return is caused by our mistakes (wrong item, quality problem).

7. Customs & Duty
Import duties and taxes incurred in destination country are not refundable.

8. Contact
If you have any questions about returns or refunds, please reach us on WhatsApp: +8617753074143